The incumbent telecom giants built their products when roaming, business mobile, and desk phones were three separate industries served by three separate teams. They still behave that way. Small and mid-sized UK businesses end up juggling three vendors, three invoices and three support queues, one for the phone on the desk, one for the handset in an employee’s pocket, and one for the SIM a director forgot they had when they stepped off the plane from Singapore.
Neo started life in 2023 as divergent Communications, on a single working assumption: none of that has to be three companies. A unified communications stack would be cheaper to run, easier to buy and, done right, much quieter to manage.
In 2025, the company rebranded to Neo to bring its three products under one roof:
- neo Wander, global eSIM connectivity. One profile across 180+ countries, no activation fees, no twenty-four-hour “day passes” that start clocking the moment your phone does.
- neo Mobile, a business mobile network in the UK. SIM-only plans designed around how teams actually use data, with proper console controls for IT instead of a fax-era admin portal.
- neo Voice, cloud VOIP for business. The desk phone replaced by a browser, a mobile app or a SIP handset on the same account, with call routing, numbers and extensions that don’t require a two-week port to change.
divergent backed Neo from the start because the opportunity isn’t in building a better phone system. It is in retiring the three phone systems that should never have existed separately. Under Glen Wilson’s leadership as CEO, Neo is consolidating those three products behind one contract, one invoice and one account manager, with the same honest, divergent-style economics across all of them.
